Question
FAQs for USA consumers
Answer
| How much should I pay for your stone sample catalo |
| We have more than 120 stone colors available. Buyers are encouraged to find the stone names and photos from our web site: http://apexstone.net/download/Stone%20coding.pdf with password amoystone to open the file. All the samples are in the size of 100X50X10mm or 4"X2"X3/8". The sample books cost $240 each unit of six books for a potential buyer. And delivery cost by FedEx. A longtime partner is entitled to ask for it free of cost. |
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| How much is the shipping cost to my country? |
| Please find current shipping cost to the countries listed here: http://apexstone.net/download/shipping%20cost%20worldwide.pdf. Shipping cost may change from time to time. The price listed is for your reference only. |
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| What is your payment policy? |
| Most of our buyers will wire transfer (T/T) 30% of total amount for deposit, and balance by T/T after products finishing. People may pay by irrevocable L/C at sight if they are not sure of our credibility. |
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| What is your minimum order? |
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One full 20 container. A buyer can mix products such as countertops, vanity tops, tiles, fireplace mantels and other stone products in one container. |
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| How much stone can I order for one container? |
| Depends. Most of the States has defferent regulation over the limitation of weight. You can find USA/CANADA Highway Maximum Cargo Weight Guideline here: http://w3c.evergreen-xiamen.com/common/weight%20limit.htm However most of the European countries allow 26 metric tons (57,000LB). Please keep in mind that there should be at least 1,000 kilogram kept for the weight of crates. Above mentioned weight limitation is for gross weight not for net weight of stone. |
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| How to calculate the weight of stone products? |
| The density of most of the stone ranges from 2800 to 3000 kilogram per cube meter. Tiles in 1cm (3/8") thickness will be around 28 kilogram (62LB) per square meter. Or 5.8LB per square foot. Slabs, countertops, vanity tops, tiles in 2cm (3/4") will be around 56KGS per SQM. Most of the carved fireplace mantels will be around 400KGS each unit including package. |
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| How can I order granite and marble counter tops? |
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First, You should know what measurement you need for your kitchen or for your projects, Second, You should know how to prefabricated this countertop, should be included which edge processed you like (eased and polished (straight polished) ， bull nose, half (demi) bull nose, pencil edge, waterfall edge, laminated full bull nose, ogee, double ogee, beveled, double or triple waterfall, rounded corner, trim, chamfered edge.) ,should be any end splash,back splash, Apron or should be cut out any sink-hole or no? Third,You should know what kinds of Granite or Marble color you like to used for these Kitchen Countertops or Island tops or Regristration check tops ? You can tell us the color items or names, Then we can quote the price for you .If you don't know, may you tell us the color texture, then we recommend some colors for you! Fourth, You should know what Quantity you like to import this time, hence then we quote the price for you as per details |
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FAQs for USA consumers
| Q: What stone products can I buy? |
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A: You can buy any stone products found in our web site. a. Marble tiles, granite tiles and onyx tiles for flooring or wall tiling, standard size 4x4, 6x6, 8x8, 12x12, 16x16, 18x18 and 24x24 inches or any customer size. b. Kitchen countertops, islands and bar tops by any size, 4 inch, 6 inch or full height back splashes, solid stone kitchen sinks, 16 or 18 gauges steel sinks, kitchen faucets, and mosaic frieze and inlay work. c. Bathroom vanity tops, wall panels, tiles, stone tubs, tub decks and tub surrounds, shower pans and shower surrounds, solid stone sink bowls, vessel sinks, pedestal sinks and soap dishes. d. Carved marble and limestone fireplace mantel surrounds for living room, family room, bedroom, and kitchen hoods. e. Marble or granite moldings or trims for decoration. f. Decorative columns, stone baluster and railing for stairs and balcony. g. Window sills, threshold and steps threads and riser. h. Onyx Vases and other desk top stone carving artworks for interior decoration. i. Marble and granite female statue, angel statue, children statuary, animal sculpture, and abstract sculpture for interior decoration or gardening. j. Carved stone water fountains, gazebos, doorways, porticos, planters, tables and benches for gardening. k. Slate, paving stone and flagstone for drive way or swimming pools.
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| Q: What is the minimum order? |
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A: No minimum. You can buy any quantities of products you would like. However shipping company charges at least $300 including customs clearing for minimum volume. It is 800 lbs or 1 cubic meter. We would suggest you buy more than $1000 values of products. |
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| Q: How many days you need to fabricate my order? |
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A: Depends on what products you will buy and what stone colors you pick out. Stone tiles, kitchen countertops, vanity tops, tub and show surrounds takes around 14 days for fabricating. Solid stone sinks, fireplace mantel surrounds, statue, carvings and other decorative items takes around four weeks. |
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| Q: How many days to ship my products from China? |
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A: We can deliver our products to the shipping company’s warehouse in following cities via New York within 45 days: ATLANTA, GA; BIRMINGHAM, AL; BUFFULO, NY; CHARLESTON, SC; CHARLOTTE, NC; CHATTANOOGA, TN; CHICAGO, IL; CINCINNATI, OH; CLEVELAND, OH; COLUMBUS, OH; DALLAS, TX; DAYTON, OH; DENVER, CO; DETROIT, MI; WILMINGTON, NC; HOUSTON, TX; HUNTSVILLE, AL; INDINAPOLIS, IN; JACKSONVILL, FL; KANSAS CITY, MO; KNOXVILLE, TN; LAREDO, TX; LAS VEGAS，NV; LITTLE ROCK, AR; LOS ANGELES，CA; LOUISVILLE, KY; MEMPHIS, TN; MIAMI, FL; MILWAUKEE, WI; MINNEAPOLIS, MN; MOBILE, AL; MONTREAL, CN; NASHIVILLE, TN; NEW ORLEANS, LA; NOGALES，AZ; NORFOLK, VA; OAKLAND，CA; OKLAHOMA CITY, OK; ORLANDO, FL; PHOENIX, AZ; PITTSBURGH, PA; PORTLAND, OR; PROVIDENCE，RI; RICHMOND, VA; ROCHESTER，NY; SAN DIEGO, CA; SAN FRANCISCO, CA; SAVANNAH, GA; SEATTLE, WA; ST. LOUITS, MO; SYRACUSE，NY; TAMPA, FL; TOLEDO, OH; TORONTO，CN; WASHINGTON，DC. We can deliver our products to the shipping company’s warehouse in following cities via Los Angeles within 30 days: AKRON, OH; ALBUQUERQUE, NM; ATLANTA, GA; AUSTIN, TX; BALTIMORE, MD; BIRMINGHAM, AL; BOSTON, MA; BROWNSVILL, TX; BUFFULO, NY; CHARLESTON, SC; CHARLOTTE, NC; CHARTTANOOGA, TN; CHICAGO, IL; CINCINNATI, OH; CLEVELAND, OH; COLUMBUS, OH; DALLAS, TX; DAYTON, OH; DENVER, CO; DETROIT, MI; DES MOINES, IA; EL PASO, TX; GRAND RAPIDS, MI; GREENSVILLE; GREENSBORO, NC; HILDAGO, TX; HOUSTON, TX; HUNTSVILLE, AL; INDIANAPOLIS, IN; JACKSONVILL, FL; KANSAS CITY, MO; KNOXVILLE, TN; LAREDO, TX; LAS VEGAS, NV; LOUISVILLE, KY; LITTLE ROCK, AR; MEMPHIS, TN; MIAMI, FL; MILWAUKEE, WI; MINNEAPOLIS, MN; MOBILE, AL; NASHIVILLE, TN; NEW ORLEANS, LA; NEW YORK, NJ; NORFOLK, VA; NOGALES AZ; OKLAHOMA CITY, OK; OMAHA, NE; ORLANDO, FL; PHILDLPHIA, PA; PHOENIX, AZ; PITTSBURGH, PA; PORTLAND, OR; RALEIGH, NC; RICHMOND, VA; SALT LAKE CITY, UT; SAN ANTONIO, TX; SAN DIEGO, CA; SAN FRANCISCO, CA; SAVANNAH, GA; SEATTLE, WA; SPRIGN FIELD, MO; ST. LOUIS, MO; SHREVEPORT, LA; TAMPA, FL; TOLEDO, OH; TUCSON, AZ; TULSA, OK; WILMINGTON, NC; WICHITA, KS; WASHINGTON, DC. |
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| Q: Is it difficult for me to ship from China? |
| A: We will deliver your products to the door of your house! You don’t trouble yourself to be involved in the shipping and customs clearing. Stay at home, let’s do everything for you. |
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